IT systems are crucial to almost every business. The rewards of having a highly efficient system can be substantial, providing numerous benefits throughout. However, this means that one of the most important steps with regards to your business IT solutions and IT support services, is ensuring that you have the right IT plan in place and the right IT partner to work with.
Maybe you have a plan in place but a far from perfect IT partner that has their own agenda? Maybe you have a wonderful relationship with your IT partner but their ability to sustain and support your business needs is slowly sliding by the wayside and into the bonfire? If you find yourself relating to any of the below scenarios with your existing IT partner, perhaps it's time to re-evaluate what's best for you and your business.
Communication is key
Do you feel like you're the one constantly chasing your IT partner for their attention? Are you making continuous calls and sending e-mails, only to be met with voicemail or out of office responses? Maybe it's time to make a change. Communication is essential in any relationship and it's a two way street. If you feel like you're the one doing all the work, chances are this partner isn't for you.
Do they understand your business?
The fundamental requirement of an IT system is to streamline processes and make the overall business more efficient. In order to provide the best solution, your IT partner must take the time to understand your business, how it works and what you aim to achieve from your IT solution. They should ask insightful questions about the business and its aims and objectives. If you're being sold Sage when you need SolidWorks, they're not listening to you nor do they understand your business!
Do they have adequate resources?
Your IT partner must have the resources available, not only to implement and support the current project, but to be able to adapt the system to incorporate any changes you may wish to make in the future. You need to ensure that the implemented solution will be able to evolve as your business does, which is often fairly frequent in modern business environments. If your partner is struggling to support your existing business needs, then what chance have your future needs got? Don't get stuck in a rut! It's time to consider moving your business to a partner that can support, sustain and accommodate your existing and future needs.
Are they overcharging for their services?
One of the biggest signs your IT partner isn't the one, is if they are charging over the odds for their services. Were you promised a fixed rate only for hidden charges to materialise at a later date? Do you feel like what was once a transparent cost is now an unpredictable grey-area? If so, it’s wise to consider taking your business elsewhere. If you continue down this path you may find yourself having to make cutbacks elsewhere in your business, in order to pay for services that aren’t really worth the money!
You may feel that everything is going 'fine' with your existing IT partner. However, you need to decide whether 'fine' is really good enough for your developing business and good enough for the finances you invest each month into your IT partner and support plan.
Let's face it, nobody likes change, but it may be what’s necessary to maximise your business potential.
"If you always do what you've always done, you'll always get what you've always got."
It's our job to make IT work for you and your business! Don't just take our word for it though, see what some of our lovely customers have to say!
So, if you've had enough of daily IT grinds and know that you deserve a change for the better, call us now for an informal chat!
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