When you choose us for your IT support, we’ll respect your time. We understand that having to wait 24 hours or longer for an answer just isn’t good enough.
90% of the IT support calls we get from customers like you are responded to and resolved within 1 hour.
You may have your own in-house IT staff, but require the reassurance of a backup team, for holidays, sickness or for escalation of issues that cannot be resolved in house. Alternatively, you may wish to outsource your entire IT support, whatever your needs we can tailor a solution.
Our philosophy is simple and effective:
- You’re a valued customer - not a ticket number
- You can choose from a range of IT support agreements to suit your business
- You can log a call 24/7 and our IT engineers are available from 7.30am each day
If your current IT support company isn’t providing this level of customer service and flexibility, it’s time you made a change and stopped wasting time and money.
Do you value transparency and traceability?
When you take out an IT support agreement with us, you’ll benefit from transparency, traceability and accountability:
● One of our team of IT engineers will see your issue through from start to finish
● You can log in and see exactly how long we took to resolve your issue
● All your support calls will be handled directly by an IT engineer, not a call centre
In addition to the above, we have a team of in-house specialists who will ensure your specific issues get resolved more quickly.
We also support all hardware under warranty and can provide replacement equipment free of charge on the same day from our large range of stock.